Job Details

** Customer Service Specialist (Ameri-Pac -St. Joseph, MO)**

**Job Category****:** Customer Service **Requisition Number****:** CUSTO006991 Showing 1 location **Job Details**

**Description**

*For a century, Wilbur-Ellis has experienced success and growth in marketing and distributing agricultural products and services. Join us and grow your career with a strong and profitable industry leader offering competitive compensation, tremendous growth and development opportunities, and a people-first work environment. Come grow with us!*

**General Purpose and Scope of the Position**:

Our mission at Wilbur Ellis Nutrition is to provide solutions that enable our pet food, livestock, and aquaculture customers to flourish. This mission serves as the foundation for every decision we make to create the future of nutrition, from responsible sourcing to sustainability and everything in between.

As a Customer Service Specialist, your expertise will allow you to deliver customer-centered service by collaborating with cross-functional business partners including scheduling, production, technical sales, and key account management. Leveraging your skills and working with customers on the front line, youll make a direct impact on the business to help our pet partners flourish. Along the way, youll be guided by our deep-rooted culture and have the support and tools you need to do your job, learn, grow and succeed.

As a Customer Service Specialist, you will serve a key link in our order transaction process, processing all in-bound purchase orders while communicating directly with our pet partners as well as our key account management team. You will be helping manage our production schedule while meeting our pet partner's order expectations. You will have the opportunity to influence our execution process and our operating procedures.

**Key Skills and Abilities Include:**

* High School Diploma and 3-5 years + related experience in customer service and order processing and customer communication (prefer Bachelors degree in business, finance, or related field)

* Strong Microsoft Office skillset and experience Office 365, Outlook, Excel, and Word

* Experience in an Inside Sales function

* Experience with a Tier 1 ERP, JDE, and Deacom experience preferred

* Experience in agriculture or pet nutrition preferred

**Key Personal Attributes Include:**

* You enjoy influencing customer transaction processes and are an excellent communicator

* You thrive in a fast pace, dynamic environment where we process 100s of transactions daily

* You are relationships focused both internally and externally and leverage that focus to enhance our culture

* You are tenacious, dedicated, and thrive working with ownership, autonomy, and a healthy dose of competition

**Specific Responsibilities and Key Deliverables Include:**

* Accurately process 100s of transactions daily while balancing communication to our pet partners

* Identifying customer insights that can assist the key account management team with delivering value

* Ensuring business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives

* Soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness

* Promoting and supporting company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application

**Compensation and Benefits:**

* Competitive hourly wage (to be determined based on experience and other factors)

* Benefits package (medical, dental, vision, 401k, Employee Assistance Program, vacation, sick time, life insurance, + more); pension plan, 401k match up to 3%

* Drug-Free Workplace

***If you are currently a Wilbur-Ellis employee, please notify your Manager prior to applying for this position. Thank you!***

**Wilbur-Ellis Nutrition, LLC** is headquartered in Vancouver, Washington, and is a marketer and distributor of value-added feed ingredients in North America and Asia-Pacific. Wilbur Ellis provides feed solutions to our customers and suppliers in the Livestock, Pet Food, and Aquaculture Industries. Providing a complete supply chain, including logistics, warehousing, and customer service, in addition to expertise in import/export and regulatory, sets Wilbur-Ellis apart from our competitors. We understand the importance of providing on-time delivery of specified products and honoring our commitments to suppliers and customers.

**COMPANY CULTURE**

***Wilbur-Ellis is a company you can be proud to call your employer***

Wilbur-Ellis markets and distributes agricultural products, animal feed, and specialty chemicals, and food ingredients. A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia-Pacific.

***Wilbur-Ellis is for and about people***

Wilbur-Ellis has enjoyed over 100 years of success and growth, all thanks to our people. Our employees are both leaders and team players who thrive on creativity, entrepreneurial spirit, and a dedication to quality work, our customers, and each other.

***Wilbur-Ellis invests in the industrys best workforce***

Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)