Job Details

James Imaging has been an award-winning provider of office equipment, software technologies, and services in southeast Wisconsin for over 40 years. We have been supporting our clients with tier-one products and outstanding service to ensure they have the tools to communicate and share their important documents quickly and efficiently.

We are seeking a highly motivated and experienced Solution Support Engineer to join our growing team. This position requires a strong understanding of workflow document solutions and exceptional problem-solving skills. The ideal candidate will provide technical support and guidance to our clients, manage assigned development tasks, and ensure smooth operation of the clients respective solutions.

Responsibilities:

• Provide technical support and troubleshooting for various document management systems, including but not limited to: DocuWare, and/or other Enterprise Content Management Solutions (ECM) / understanding and experience with workflows, business process automation, etc.
• Analyze and resolve client issues, providing timely and effective solutions.
• Configure and customize document management systems to meet client needs.
• Develop and maintain documentation for internal and external use.
• Collaborate with other team members to ensure consistent and high-quality support.
• Participate in ongoing training and development to stay current with industry best practices and emerging technologies.
• Proactively identify and resolve potential system issues.
• Work independently and manage multiple tasks effectively.

Qualifications:

• Associate's degree in IT or a related field is required; a Bachelor's degree is preferred.
• Minimum of 3 years of experience providing technical support for workflow document solutions.
• Worked with configuring Docuware/Workflows etc.
• Proficiency in programming languages such as Python, Java, C#, VB Script, HTML.
• Hands-on experience with ERP systems like SAP, Oracle, or Microsoft Dynamics.
• Strong understanding of RPA tools
• Experience working with APIs for data integration and automation.
• Knowledge of Robotic Process Automation (RPA) products and tools
• SQL - understand and able to write queries, procedures etc.
• Active Directory / Azure (assist clients to set permissions for email capture/user sync etc.)
• Ability to work collaboratively in a fast-paced environment.
• Strong communication skills for effective stakeholder engagement.
• Excellent analytical and problem-solving skills.

Other Skills (not mandatory)

• Planetpress Connect knowledge (workflow and connect designer)
• Docuphase Frevvo Forms / javascript rules
• SAP knowledge/experience
• Accounts Payable Process

What We Offer:

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Opportunities for professional development and career advancement.
• A supportive, family-oriented work environment.

Benefits:

• Medical / Dental / Vision Insurance
• Competitive Paid Time Off Schedule
• Company Paid Long Term Disability and Life Insurance
• Voluntary Short-Term Disability, Additional Life Insurance and Accidental Coverage
• Matching 401K
• Company Paid Volunteer Day
• Much More!

Equal Opportunity Employer:

James Imaging is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other characteristics protected by law. We encourage applications from individuals of all backgrounds and experiences.

Selected individuals will be required to pass a criminal background check as well as a drug screening prior to starting work.