Job Details

Overview

Employer Industry: Self-Storage Services

What to Expect (Job Responsibilities)

• Assist the Contact Center Manager in managing day-to-day operations and serve as a liaison for the Storage Services Specialists
• Support QA standards for staff, ensuring calls are compliant with standards and maintaining communication with customers and management
• Monitor attendance of agents to ensure punctuality from lunches and breaks
• Coach and mentor call center team to ensure adherence to all performance expectations
• Complete regular reports to management and offer new ideas to improve performance at the call center

What is Required (Qualifications)

• HS Diploma or equivalent required; Associate's degree is preferred
• Minimum of 3 years in a Contact Center environment, with at least 2 years in a leadership role
• Supervisory experience, preferably in a self-storage organization
• Strong organization, communication, and leadership skills
• Flexibility in working hours, including the ability to work nights and weekends

How to Stand Out (Preferred Qualifications)

• Previous experience in a self-storage organization
• Creative thinking skills
• Strong team management experience
• Ability to deal with demanding customers and escalations
• Proficiency in Microsoft Office

#SelfStorage #CareerOpportunity #Leadership #CustomerService #EmployeeBenefits

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