Akkodis is seeking a Junior Business Analyst for a Contract with a client in San Jose, CA(Remote). This role requires strong processanalysis skills while supporting requirement gathering and driving process improvement through workshops anddocumentation.
Rate Range: $60/hour to $64/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.
Junior Business Analyst job responsibilities include:
- Support process analysis, gap assessment, and futurestate design sessions to help customers optimize their workflows on the ServiceNow platform.
- Assist in gathering business requirements from stakeholders and translate them into functional specifications and user stories.
- Contribute to customer workshops, helping guide clients toward configurationbased solutions aligned with ServiceNow best practices.
- Support testing activities by reviewing functional outputs, coordinating UAT, and ensuring deliverables meet customer expectations.
- Prepare process documentation, user stories, acceptance criteria, and customer-facing materials that support delivery and adoption.
- Collaborate with technical teams and engagement managers to ensure smooth implementation, issue resolution, and consistent project progress.
Required Qualifications: - Bachelor's degree in business administration, Information Technology, Computer Science, or a related field.
- 4-7 years of experience in business analysis, process consulting, or supporting ServiceNow implementations.
- Strong understanding of ServiceNow workflows (ITSM, ITAM, ITOM, CMDB/CSDM) with the ability to support configurationfirst process design.
- Experience assisting with requirement gathering, documentation, and testing activities in customerfacing engagements.
If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at
Ritesh.Kumar@ akkodisgroup.com. Pay Details: $60.00 to $64.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
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