Job Details

Overview

This role is part of the Customer Engineers team within Professional Services, and we're

looking for highly talented individuals to join and grow with us. This is where our product

meets customer needs and creates real value.

You are a customer-facing data engineer who:
• Thrives on using technology and data to drive customer and project success.
• Has excellent attention to detail and proactively identifies potential roadblocks.
• Builds strong relationships with customers and manages their expectations with

confidence.
• Excels under pressure and loves being part of a winning team.
• Knows how to rally the right people and is willing to roll up your sleeves and write

code to overcome challenges.

How You'll Contribute

As a Customer Engineer, you will be the technical owner for customer relationships and

data-driven deliverables on the AIQ platform. You'll work hands-on with our technology

stack, collaborating across Product Engineering, Customer Engagement, and other teams.

Your responsibilities include:
• Translating business requirements into technical solutions using SQL, scripting, and

configurations.
• Designing and setting up ETL pipelines across disparate data sources to create a

unified data model.
• Enabling new product features and managing integrations (ingestion/export).
• Implementing the ActionIQ platform for new customers.
• Answering customer questions and troubleshooting issues.
• Participating in the on-call rotation.

Beyond Delivery
• Develop tools and sustainable solutions to resolve recurring issues.
• Contribute to internal documentation and build a customer-specific configuration

knowledge base.
• Provide actionable feedback to the Product, Backend, and Full Stack Engineering

teams.

What You Bring
• Bachelor's degree in Computer Science, Engineering, Mathematics, Economics,

Statistics, Information Management, or a related field.
• 2+ years in a technical role involving data management (e.g., ETL, Data

Warehousing, Analytics, Data Science).
• 2+ years in a client-facing role supporting both technical and non-technical

stakeholders.
• Proficiency in at least one programming language.
• Working knowledge of SQL and Unix command-line tools.
• Familiarity with GitHub and AWS infrastructure.
• Strong problem-solving and communication skills.
• A mindset for continuous improvement through tools, documentation, and process

enhancements.
• High levels of professionalism and a strong work ethic.

Nice to Have
• Experience with Java and/or Scala.
• Background in the marketing technology industry and familiarity with relevant

vendors.