Job Details

Join Our Mission-Driven Team at Lutheran Social Ministries of Maryland!

We're seeking a skilled and dedicated Full-Time Financial Services Manager is responsible for the overall management of the business office within a Continuing Care Retirement Community (CCRC). This role ensures the integrity of business office operations, accurate resident billing, compliance with healthcare regulations, and effective administrative support. The position serves as the primary liaison between residents, families, staff, and external partners regarding administrative matters.

This position offers a Monday-Friday, 8:00am-4:00pm schedule with a hybrid work arrangement.

What You'll Do as a Financial Services Manager:

• Oversee the preparation and distribution of monthly resident billing statements.
• Manage accounts receivable, collections, and payment processing.
• Maintain accurate resident financial records, including entrance fees, monthly service fees, ancillary charges, and refunds.
• Respond promptly and professionally to residents and family inquiries regarding billing and account balances.
• Ensure compliance with annual 1099 filings and support 990 return preparation.
• Review and approve accounts payable invoices, ensuring timely and accurate payments.
• Reconcile vendor aged accounts regularly.
• Prepare monthly, quarterly, and annual reports for executive leadership.
• Assist the Controller in relevant areas to support the annual operating budgets.
• Provide variance analysis and recommendations for cost control.
• Report on the status of the Resident and Vendor aged accounts.
• Ensure compliance with state, federal, and organizational policies related to healthcare billing and resident contracts.
• Maintain documentation required for audits and regulatory inspections.
• Collaborate with external auditors and provide requested records.
• Serve as the supervisory contact for residents and vendors.
• Provide clear explanations of contracts, billing procedures, and financial obligations.
• Handle sensitive financial discussions with empathy and professionalism.
• Supervise business office staff, including training, performance evaluations, and scheduling.
• Delegate tasks effectively to ensure smooth office operations.
• Identify inefficiencies in billing, accounts payable, and related reporting processes.
• Implement best practices and leverage technology to improve accuracy and productivity.
• Ensure proper use of accounting and resident management software systems.
• Perform additional duties as assigned.

What You'll Love About Lutheran Social Ministries of Maryland:

Exciting things are happening at LSMMD! We're a dynamic and growing organization with a bright future!

A strong total compensation package including

• Our supportive, collaborative, and fun work environment.
• Opportunities to learn and grow
• Competitive wages
• Health, dental and vision insurance
• Paid Sick Leave
• Generous Vacation package
• Contributions to a 403(b) Retirement Savings Plan.
• Tuition Reimbursement and Scholarship Opportunities.
• Paid Professional Development.
• Use of our On-Site Fitness Center and Indoor Pool at No Cost.

An even stronger culture of caring, collaboration and support!

What You'll Need:

Education Experience

• Bachelor's degree in Accounting, Finance, Business Administration, or related field; an Associate's degree with equivalent work experience may be considered.
• Minimum 5 years of progressive experience in accounting or business office management.
• At least 2 years in a supervisory role, preferably in healthcare or senior living.
• Prior experience with CCRC or long-term care billing strongly preferred.
• Proficiency in accounting software (e.g., MatrixCare, PointClickCare, QuickBooks, SAP).
• Advanced Microsoft Excel skills (pivot tables, VLOOKUP, financial modeling).
• Knowledge of GAAP and healthcare billing regulations.

Knowledge, Skills and Abilities

• Demonstrated discretion, professionalism, and sound judgment in handling sensitive and confidential matters.
• Excellent interpersonal, written, and verbal communication skills, with the ability to interact effectively and tactfully with individuals at all levels, including residents, staff, families, external vendors/authorities, and the public.
• Strong attention to detail in writing, proofreading, managing priorities, and meeting deadlines in a fast-paced environment.
• Proven ability to work both independently and collaboratively within a team environment, demonstrating a cooperative, respectful, and compassionate approach to colleagues and resident care.
• Skilled in the use of standard office equipment and technology.
• Maintains professionalism, composure, and a positive attitude when managing challenging situations.
• Physically able to move throughout the workday, including travel between campus locations and lifting items up to 10 pounds using safe handling practices.
• May be necessary to assist with resident evacuation during emergency situations.
• Complies with organizational health and safety requirements, including vaccination policies or valid exemptions.

Equal Opportunity Employer Statement
At Lutheran Social Ministries of Maryland (LSMMD), we are committed to fostering a diverse and inclusive workplace where every individual is respected, supported, and valued. We believe our organization's strength comes from the unique perspectives each team member brings.

LSMMD provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, marital status, military or veteran status, citizenship status, or any other characteristic protected by applicable law.

Our hiring practices reflect our core values of respect, compassionate service, trust, integrity, community, and innovation. We are proud to be an Equal Opportunity Employer and actively promote a culture of inclusion and equity in all aspects of our organization.