Job Details

The Claims Services Manager provides day-to-day claims administration assistance, customer service, dispute resolution, and general claims consultation services to all assigned captive clients.

ESSENTIAL EDUCATION AND EXPERIENCE: Bachelor's Degree or equivalency in a related discipline and at least seven (7) years of experience in Casualty claims handling and/or claims customer service. Construction claims experience preferred.

SKILLS/COMPETENCIES REQUIREMENTS:

• Strong team attitude.
• Works well independently and in a team environment.
• Interpersonal skills.
• Business acumen.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office, especially using Excel and Word, and other on-line computer systems.
• Utilize PowerPoint to effectively communicate ideas.
• Comfortable giving presentations to audiences of all sizes.
• Organization, planning and prioritization skills.
• Strong analytical, problem solving and judgment skills.
• Strong customer service orientation.
• Commitment to company values.
• Willingness and ability to travel as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Monitor the claims handling on specific large, serious, or sensitive ("hot") claims.
• Act as liaison between the client, the broker and claims administrator on any claim matter.
• Work closely with captive members to help reduce reserves and expenses.
• Use available claims data to identify claims service performance and captive claim trends.
• Coordinate and participate in claim review meetings for all clients.
• Partner with Risk Control to create successful and useful captive workshops.
• Create and generate claims reports on an as needed or as requested basis.
• New member onboarding to ensure understanding of the claims processes and claims team.
• Analyze the service requirements of each individual captive member and work with the claims administrator to achieve compliance.
• Participate in department initiatives and projects with a lead role when appropriate.
• Provide service partner training when necessary.

PRIORITIES: Customer service, Member, broker and service partner Relationships, Claims process improvement.

TRAVEL: Required, both domestically and internationally for this position. This includes compliance with all the requirements of the localities and destinations, as well as transportation carrier requirements.

Equal Opportunity Employer
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