Job Details

Fleet Beverage Manager (Shipboard)

Department: Beverage

Employment Type: Fixed Term Contract

Location: Hybrid

Reporting To: Director, Restaurants & Bars

Description

The Fleet Beverage Manager is responsible for overseeing and supporting the fleet's operations. This role acts as an extension of the Corporate Leader, working on the ship when needed and maintaining close communication with the shoreside team. The Fleet Beverage Manager ensures that all bars consistently offer technically proficient, efficient, and personalized luxury beverage experiences. They work with the Corporate Team to develop and implement all beverage initiatives and tests. The Fleet Beverage Manager maintains an intriguing and relevant beverage program in collaboration with direct reports, from product selection and stocking to service delivery, education, and training. This role also partners with other team members to develop and maintain beverage-related enrichment opportunities for guests. The Fleet Beverage Manager monitors and analyzes beverage cost, consumption data, and results, striving to increase overall beverage revenue through effective training and up-selling techniques. They also implement and train team members on new beverage revenue initiatives and drive sanitation and public health standards at the highest level. Overall, the Fleet Beverage Manager is responsible for conceptualizing, implementing, and overseeing beverage operations, processes, and training to ensure consistent excellence across the onboard bars and the fleet.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the Lady or Gentleman for this job. Functions, duties, responsibilities, and activities may change at any time with or without notice. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards.

Essential Duties

1. Ensures that luxury beverage service is provided to guests in a courteous and professional manner in accordance with brand standards and legal requirements.
2. Anticipating the needs of guests and Ladies and Gentlemen by ensuring all products and supplies are readily available, beverage menus are accurate and all listed products are available.
3. When onboard, supervises the setup, cleaning, and breaking down of bars and maintaining equipment, supplies, goods, and all work areas.
4. Monitors the performance of all bar and wine staff, and all other beverage related services, to ensure that their duties and services are carried out in accordance with company policies and standards.
5. Assists with establishing and maintaining standards for the consistent quality of all beverage products and services.
6. Assists with establishing procedures for minimum and maximum par-stocks in all beverage outlets, as well as storerooms.
7. Conducts formal and informal training sessions with all beverage service-related staff in beverage awareness, basic serving skills, up selling of products and appropriate sales techniques.
8. Monitors inventory processes including requisitions, receiving, moving and stocking product in accordance with First In, First Out (FIFO).
9. Ensuring constant readiness for and assisting with any and all Sanitation and Health Code Inspections whether conducted internally or with officials.
10. Advance planning, coordination and oversight of execution of special events in partnership with beverage brands and the shipboard team and guests.
11. Providing assistance to the Food & Beverage Director in the execution of the shipboard operations of the Bar venues.
12. Managing financial performance for all Food & Beverage venues in partnership with lateral and supporting roles as well as Senior Leadership.
13. Assists with the monitoring and maintenance of the slow-moving items procedure to ensure that onboard staff is not reordering discontinued beverage items and hotel supplies and conducts a physical beverage inventory (spot checks) on each visit to the vessel.
14. Assists with monitoring and analyzing beverage cost, consumption data and results and advises on product and equipment specification.
15. Develops and monitors the beverage strategy for the fleet, aligning with the company's vision of delivering exceptional guest experiences. Collaborates with cross-functional teams to ensure seamless integration of beverage operations with other onboard services.
16. Supports closely with interior designers, culinary teams and suppliers to curate unique and enticing beverage concepts.
17. Establishes standardize beverage processes, procedures and guidelines ensuring consistency, efficiency and excellence. Continuously refine and optimize these processes based on industry and trends and guest feedback.
18. Introduces novel and captivating beverage concepts that elevate the guest experience to unprecedented heights. Collaborate with onboard teams to create immersive, personalized, and memorable beverage journeys for guests.
19. Design and deliver comprehensive training programs foe shipboard beverage teams, focusing on product knowledge, service etiquette, mixology techniques and guest engagement.
20. Ensures that all beverage offerings meet the highest quality standards and adhere to safety and health regulations. Conducts regular audits and assessments.
21. Collaborates with suppliers and vendors to source the finest ingredients, beverages and OS&E. Build strong relationships to ensure timely and reliable delivery.

1. Model and hold others accountable for promoting the Gold Standards, respect and fair treatment
2. Ensures the daily execution of Line-up in accordance with company standards and Brand Guidelines
3. Sets the department's expectations for desired behavior, knowledge and skill levels
4. Coaches others by providing constructive feedback; helps others identify developmental needs and monitors progress; promoting an environment where everyone is valued and included
5. Demonstrates alignment with corporate strategies and initiatives while ensuring alignment throughout the yacht organization
6. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty and integrity; leads by example
7. Coordinates and maintains on-going training program and its' execution to ensure all F&B Ladies and Gentlemen always have access to all pertinent training materials and are regularly tested on all information including menus, hours of operation, steps of service, Gold Standards and other divisional, Yacht and brand information
8. Maintains and delivers a comprehensive and engaging on-boarding program which successfully welcomes and integrates new Ladies and Gentlemen into the operation and provides the foundation for their career with the brand to grow

1. Valid Standards of Training, Certification and Watchkeeping for Seafarers (STCW) and flag certification for the duration of the contract and appropriate to position
2. Superior knowledge and experience in Public Health Rules and Regulations related to USPH and HACCP
3. Previous Head Sommelier, Head Bartender, Beverage Manager or Beverage Director experience in a five-star cruise restaurant environment
4. Excellent working knowledge of food, beverage (wine, beer, spirits, cocktails, coffee, tea) and an international cuisine
5. WSET Level 3, Court of Master Sommeliers Advanced or equivalent certification in beverage knowledge

• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The Lady or Gentleman must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• All Yacht Ladies and Gentlemen must be physically able to participate in emergency lifesaving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds.
• All Yacht Ladies and Gentlemen must be able to communicate in the English language in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.