Job Details

Director of Automation
3 days per week on site - Greater Boston Area
Salary $165,000 - $215,000 per year

Our client is seeking a Director of Automation to lead the strategy, design, and execution of enterprise automation initiatives across business and technology teams. This role sits within a transformation-focused technology organization and is responsible for driving value through AI, machine learning, and automation to improve customer experience, operational efficiency, and internal processes.

Job Description:

• Lead the identification, mapping, and analysis of business processes to uncover inefficiencies, bottlenecks, and automation opportunities
• Evaluate and recommend the most effective automation solutions through a structured intake process, considering the broader enterprise ecosystem (RPA, APIs, AI, CRM, and UI platforms)
• Apply deep knowledge of AI-driven automation tools and techniques to deliver scalable solutions
• Quantify and track the impact of automation initiatives across productivity, capacity creation, time-to-market, quality, and cost savings
• Establish and promote automation design, development, and governance best practices
• Build, manage, and prioritize an enterprise automation pipeline in partnership with RPA development teams
• Define, monitor, and enforce program KPIs and SLAs, taking corrective action when performance deviates from expectations
• Collaborate with technical and business stakeholders to share best practices and continuously improve automation outcomes
• Perform cost/benefit analysis, risk assessments, and solution feasibility evaluations
• Govern automation requirements and drive end-to-end solution delivery across multiple technology platforms
• Analyze and design technical architectures prior to automation to ensure optimal and sustainable solutions
• Partner with internal departments to understand business needs and deliver solutions that create measurable value
• Assess existing business and technical solutions and implement automations to enhance effectiveness
• Document automation designs, including technical specifications and current- and future-state process diagrams
• Review and optimize automation code to improve performance, reliability, and maintainability
• Troubleshoot and resolve issues related to production RPA processes
• Conduct training sessions for end users and technical team members
• Stay current with emerging automation technologies, including agentic AI and next-generation tools
• Perform additional duties as required to support enterprise transformation initiatives

Qualifications:

• Bachelor's degree required; Computer Science, Engineering, or related field preferred
• 10+ years of experience working with enterprise IT systems or architecture, including automation design and delivery
• Proven experience with AI, machine learning, and intelligent automation technologies
• Demonstrated success developing and deploying AI-powered automation strategies that deliver business results
• Strong ability to bridge technical and non-technical teams and clearly communicate complex concepts
• Experience leading or supporting functional testing teams, ideally within financial services or regulated environments
• Background in financial services, including commercial, consumer, or digital banking, strongly preferred
• Experience delivering cross-functional, enterprise-scale initiatives
• Ability to thrive in a fast-paced, evolving environment
• Strong analytical, communication, facilitation, and organizational skills
• Solid understanding of SDLC principles, APIs, and modern development practices
• Advanced proficiency with business and delivery tools such as MS Office, Visio, Azure DevOps, Salesforce, Copado, and Jira
• UiPath Solution Architect certification preferred but not required

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