Job Details

Job Type

Full-time

Description

The duties and responsibilities of this position are as follows:

• Adjust major and complex losses in their entirety but may also adjust standard losses at times

• Complete thorough and proper claim investigations

• Be able to present on file information and investigation status to Senior Leadership during Round Table file discussions (10%)

• Accurately document all investigative activity and secure appropriate claim documentation within our claims and document management systems. (40%)

• Develop and maintain file summaries and action plans from the point of assignment and throughout the life of the claim. (10%)

• Ability to submit complex authority requests and manage file expenses. (20%)

• Handle incoming calls real time whenever possible and return all messages in a timely manner. (20%)

• Responsible for compliance with state insurance regulations and company Claims Handling Guidelines, and any and all other duties assigned by manager.

Requirements

Minimum requirements (include education, job experience, specials skills and licenses or certifications required.)

• Prior large loss to moderate complexity insurance claims experience required

• Prior customer service work experience required

• Strong analytical skills

• Excellent organization and time management skills

• Ability to make timely and accurate decisions

• Ability to work independently with minimal management oversight

• Strong negotiation skills

• Comfortable working in a highly productive team oriented environment

• Maintain an active adjusters license in states where required

• College degree and/or bilingual in Spanish a plus

Salary Description

$39.31 - $55.06 Hourly plus generous car allowance