Job Details

The CS Client Partner, Principal is a liaison between clients and professional services, growing the client relationship by identifying business opportunities and working with the delivery team executing on contracts within established terms and conditions. The identification, communication and mitigation of project risks is critical to the CP position.

What You Will Be Doing:

• Support the sales process, coordination and execution of product or service delivery projects for clients from initiation through to completion.
• Contribute to strategic sales planning efforts and achieve regional service sales goals.
• Formulate business outcomes and value propositions to prospective clients during sales cycle.
• Evaluate the profitability and potential risks of engagements, recommending client-centric solutions that optimize value while minimizing project risk.
• Collaborate with internal Epicor teams to strengthen the client relationship with Epicor.
• Act as a point of escalation for professional services and implementation concerns.
• Actively participate in project kickoff meetings, planning sessions, and steering committee meetings, either on-site or remotely.
• Contribute to pre-sales activities including client presentations, services planning, proposal development, and work plan creation.
• Lead the review and approval process for scoping, planning, cost estimation, and pricing of consulting engagements.
• Provide guidance and support to team members by sharing best practices and subject matter expertise to help ensure customer value is recognized early in the sales cycle.

What You Will Likely Bring:

• Strong presentation skills, with the ability to confidently engage clients in both in-person and remote sales meetings.
• Effective communicator across all levels, including customers, consultants, executives, and internal teams.
• Exceptional organizational, time management, and project sponsorship skills.
• Capable of managing high-level P&L performance across geography, while maintaining attention to detail on specific projects and forecast accuracy.
• Analytical thinker, able to assess customer challenges and recommend strategic improvements.
• Willingness to occasionally work at client sites.
• Willingness and ability to travel up to 50% based on business needs.

What Could Set You Apart:

• 8+ years of relevant experience with a proven track record of success.
• 3+ years of industry-specific or specialized experience.
• Bachelor's degree or equivalent practical experience.

About Epicor

At Epicor, we're truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

We're Proactive, Proud, Partners.

Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses-the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
  

• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
  

• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
  

• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
  

• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
  

• Global Mobility: Comprehensive support for international relocations and permanent residency processes.
  

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you-that's who we're interested in. If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless.

We are an equal-opportunity employer.

Range:
Minimum: $120,000 USD Maximum: $204,000 USD

The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.

Recruiter:

Scott Keough